Refund and Return Policy

Effective Date: July 1, 2026

Thank you for shopping with SREE SHAKTHI NATURALS. We strive to provide high-quality natural foods, beauty products, and skincare products. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.

1. Return Eligibility

You may request a return if:

• The product received is damaged or defective.
• You received the wrong product.
• The product is expired at the time of delivery.
• The product was missing from your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned with its original packaging and labels.
• Be reported within 48 hours of delivery.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened or used food products.
• Opened beauty or skincare products.
• Products damaged due to misuse or improper storage.
• Products returned without original packaging.
• Clearance, sale, or promotional items (unless damaged or incorrect).

3. Return Process

To initiate a return:

1. Contact our customer support team within 48 hours of receiving your order.
2. Provide your Order ID, reason for the return, and clear photos of the product (if applicable).
3. Our team will review your request and provide further instructions.
4. Approved returns must be shipped back as instructed.

4. Refunds

Once your returned item is received and inspected:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method used during purchase.
• Shipping charges are generally non-refundable unless the return is due to our error.

5. Exchange Policy

We will gladly replace products that are:

• Damaged during transit.
• Incorrectly delivered.
• Defective upon arrival.

Exchanges are subject to product availability.

6. Order Cancellation

• Orders may be cancelled before they are shipped.
• Once an order has been dispatched, it cannot be cancelled.
• If cancellation is approved before shipment, the refund will be processed to the original payment method.

7. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

SREE SHAKTHI NATURALS

Email: sreeshakthinaturals@gmail.com

Phone: +91 9003198767

Address:
No. 139, 3rd Cross Street,
Sri Ambal Nagar, Pallikaranai,
Chennai – 600100, Tamil Nadu, India.

Websites:
https://ssnpure.com/
https://ssnpure.in/

We value your trust and are committed to ensuring a smooth and fair shopping experience for every customer.